Service and Usage Agreement

Last Updated: November 2025
Effective Date: Upon Account Registration or Service Activation

1. Introduction

This Service and Usage Agreement (“Agreement”) governs the use of all products and services (“Services”) provided by Fog Hosting Limited (“Fog Hosting,” “we,” “us,” or “our”) to any individual or entity (“Client,” “Customer,” or “you”).

By registering an account, purchasing, or using any of our Services, you agree to be bound by this Agreement, as well as all related policies referenced herein, including our Privacy Policy, Refund Policy, and Acceptable Use Policy (AUP).

Fog Hosting Limited is incorporated under the laws of the United Kingdom, and operates globally with data centers and business operations in the United States, Bangladesh, and other international regions.

2. Scope of Services

Fog Hosting Limited provides a range of IT and hosting services, including but not limited to:

• Shared Web Hosting

• Reseller Hosting

• Virtual Private Servers (VPS)

• Dedicated Servers

• Cloud Hosting Solutions

• Domain Name Registration and Management

• SSL Certificates and Security Services

• Managed Hosting and IT Consultancy

All services are provided subject to this Agreement and may include specific service-level terms.

3. Account Registration

3.1. To use our Services, you must create an account by providing accurate, complete, and up-to-date information.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3. You must be at least 18 years old or of legal age in your jurisdiction to enter into this Agreement.

4. Acceptable Use Policy (AUP)

4.1. Clients shall not use Fog Hosting services for any illegal, abusive, or unethical purpose, including but not limited to:

• Hosting or distributing malware, spam, or phishing content

• Engaging in denial-of-service (DDoS) attacks

• Storing or distributing copyrighted material without authorization

• Promoting hate speech, violence, or discrimination

• Running cryptocurrency mining without explicit permission

4.2. Fog Hosting reserves the right to suspend or terminate any account found in violation of the AUP without prior notice.
4.3. Clients are responsible for the content hosted on their servers, websites, and applications.

5. Payment and Billing

5.1. All fees are due in advance unless otherwise stated.
5.2. Fog Hosting accepts payments via Credit/Debit Card, PayPal, Bank Transfer, bKash, and Cryptocurrency (where permitted).
5.3. Service renewals are billed automatically prior to the renewal date.
5.4. Accounts not renewed by the due date may be suspended or terminated without further notice.
5.5. Clients are responsible for keeping payment information up to date to avoid service interruption.

6. Refund Policy

6.1. Fog Hosting offers a 30-day money-back guarantee for shared and VPS hosting services.
6.2. Dedicated servers, domain registrations, SSL certificates, and custom IT solutions are non-refundable once activated or delivered.
6.3. Refund requests must be submitted through the client portal or in writing to billing@foghosting.com within the applicable refund period.
6.4. Refunds are processed only to the original payment source and may take up to 10 business days.

7. Service Availability and Uptime

7.1. Fog Hosting guarantees 99.9% uptime across all hosting services, excluding scheduled maintenance and events beyond our control.
7.2. Scheduled maintenance will be announced in advance via email or client portal notifications.
7.3. In the event of downtime caused by Fog Hosting’s infrastructure, eligible clients may request service credits, as outlined in our SLA (Service Level Agreement).

8. Data Backup and Security

8.1. While Fog Hosting performs regular backups, clients are solely responsible for maintaining their own data backups.
8.2. Fog Hosting is not liable for any data loss, corruption, or unauthorized access resulting from user negligence, malware, or third-party actions.
8.3. Clients must maintain secure passwords, update software regularly, and implement necessary security measures.

9. Suspension and Termination

9.1. Fog Hosting reserves the right to suspend or terminate any service immediately if:

• Payment is overdue,

• The account violates the AUP,

• Fraudulent or abusive behavior is detected, or

• Requested by law enforcement authorities.

9.2. Terminated accounts may have their data deleted permanently after 7 days.
9.3. Clients may cancel their service at any time via the client portal. Cancellation requests must be submitted at least 48 hours before the next billing cycle.

10. Limitation of Liability

10.1. Fog Hosting shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
10.2. Our total liability, under any circumstances, shall not exceed the total amount paid by the client for the service during the last 12 months.
10.3. Fog Hosting is not responsible for damages caused by third-party software, user error, or external network issues.

11. Privacy and Data Protection

11.1. Fog Hosting complies with applicable data protection and privacy laws, including the UK GDPR and international privacy standards.
11.2. Personal data collected from clients will only be used to provide and improve our services.
11.3. We do not sell or share customer information with third parties, except as required by law.
11.4. For full details, please refer to our Privacy Policy available on our website.

12. Modifications to the Agreement

12.1. Fog Hosting reserves the right to modify or update this Agreement at any time without prior notice.
12.2. Updated terms will be posted on our official website at https://www.foghosting.com, and continued use of services after updates constitutes acceptance.

13. Governing Law and Jurisdiction

13.1. This Agreement is governed by the laws of the United Kingdom, and where applicable, the United States and Bangladesh, depending on the client’s region.
13.2. In the event of a dispute, both parties agree to first attempt resolution through mediation or customer support before pursuing legal action.
13.3. Legal proceedings shall be subject to the jurisdiction of the courts of London, UK, unless otherwise required by local law.

14. Contact Information

Fog Hosting Limited
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
info@foghosting.com
https://www.foghosting.com
+880 (1)67-4409-227 

15. Acceptance of Terms

By using Fog Hosting Limited’s services, you acknowledge that you have read, understood, and agreed to be bound by this Service and Usage Agreement.

Would you like me to create separate linked pages next (for your website) such as:

• Privacy Policy

• Refund Policy

• Acceptable Use Policy (AUP)

• Service Level Agreement (SLA)

Personal Data and General Confidentiality Agreement

Last Updated: November 2025
Effective Date: Upon Service Activation or Employment Commencement

1. Purpose

This Personal Data and General Confidentiality Agreement (“Agreement”) is established between Fog Hosting Limited (“Company”, “we”, “us”, or “our”) and the Client, Partner, Employee, or Contractor (“you” or “your”).

The purpose of this Agreement is to ensure that all personal data, confidential business information, and client data handled by Fog Hosting Limited are protected, processed lawfully, and kept strictly confidential in compliance with UK GDPR, Data Protection Act 2018, and applicable international privacy laws.

2. Definitions

• “Personal Data” – Any information relating to an identified or identifiable individual, including name, contact information, IP address, or other unique identifiers.

• “Processing” – Any operation performed on personal data, such as collection, storage, use, transfer, or deletion.

• “Confidential Information” – Any data, document, or material (written, verbal, or digital) shared by Fog Hosting Limited or its clients that is not publicly available.

• “Data Subject” – The individual to whom personal data belongs.

• “Third Party” – Any external organization or person other than the data subject, the controller, or the processor.

3. Confidentiality Obligations

3.1. You agree to maintain strict confidentiality of all data, trade secrets, intellectual property, technical information, client details, or internal documents that you access while using or working with Fog Hosting Limited.

3.2. You shall not disclose, share, sell, copy, or reproduce any confidential information without written consent from Fog Hosting Limited.

3.3. Confidential information may only be used for the purpose of delivering or managing the agreed services and shall not be used for personal or third-party gain.

3.4. You must take all reasonable security precautions (password protection, secure storage, encrypted transmission, etc.) to safeguard confidential data from unauthorized access or disclosure.

3.5. This confidentiality obligation continues indefinitely, even after your contract or service period with Fog Hosting Limited ends.

4. Personal Data Collection and Use

4.1. Fog Hosting Limited collects personal data solely for purposes directly related to service delivery, account management, billing, and customer communication.

4.2. Personal data may include, but is not limited to:

• Full name, address, and contact details

• Email and account login information

• Billing and payment information

• Server logs, IP addresses, and service usage details

4.3. Data collected will be used only for legitimate business purposes, such as:

• Account verification and authentication

• Providing technical support and service notifications

• Processing payments and renewals

• Enhancing service performance and security

5. Data Protection and Security

5.1. Fog Hosting Limited implements technical and organizational measures to protect personal data against accidental loss, alteration, disclosure, or unauthorized access.

5.2. Data is stored securely in Fog Hosting’s data centers located in the United States, Europe, and Asia, under advanced encryption and restricted access controls.

5.3. Employees and contractors of Fog Hosting Limited are bound by this Agreement and are trained in data protection best practices.

5.4. If a data breach occurs, Fog Hosting will notify affected parties and relevant authorities within 72 hours, in accordance with applicable law.

6. Data Retention and Deletion

6.1. Personal data is retained only as long as necessary to provide the requested service, meet legal requirements, or fulfill accounting obligations.

6.2. Upon account termination or contract completion, personal data will be securely deleted or anonymized within a reasonable timeframe (typically 60 days), unless otherwise required by law.

6.3. Backups containing personal data are automatically overwritten and destroyed following scheduled retention cycles.

7. Data Sharing and Third Parties

7.1. Fog Hosting does not sell or rent customer data to third parties.

7.2. Personal data may be shared only with trusted third-party service providers (such as payment gateways, registrars, or compliance partners) solely for operational purposes.

7.3. All third parties handling data on behalf of Fog Hosting Limited are bound by confidentiality and data protection agreements ensuring compliance with GDPR and equivalent global standards.

7.4. International data transfers are conducted only under legally approved frameworks such as Standard Contractual Clauses (SCCs) or adequate protection regulations.

8. Client and Employee Responsibilities

8.1. You must handle all confidential and personal data responsibly and comply with this Agreement at all times.

8.2. You shall not attempt to access data or systems beyond your authorized scope.

8.3. In case of any accidental or unauthorized disclosure, you must immediately notify Fog Hosting’s Data Protection Officer (DPO).

8.4. Employees must securely log out of systems and protect credentials when leaving workstations unattended.

9. Rights of Data Subjects

In compliance with GDPR and global privacy standards, clients and users have the right to:

• Access their personal data

• Request corrections or updates

• Request deletion (“Right to be Forgotten”)

• Object to data processing for marketing

• Request a copy of their stored data (Data Portability)

Requests can be submitted via email to privacy@foghosting.com.

10. Breach of Confidentiality

10.1. Any breach of this Agreement, whether intentional or accidental, may result in disciplinary action, service suspension, legal proceedings, or termination of employment or contract.

10.2. Fog Hosting Limited reserves the right to seek damages and injunctive relief to protect its interests and those of its clients.

11. Governing Law and Jurisdiction

This Agreement shall be governed by and construed under the laws of the United Kingdom, with applicable extensions to the United States and Bangladesh for clients or partners based in those regions.

Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of London, UK, unless otherwise required by law.

12. Contact Information

Fog Hosting Limited
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
privacy@foghosting.com | info@foghosting.com
https://www.foghosting.com

13. Acceptance of Agreement

By using Fog Hosting Limited’s services, entering into employment, or handling any data or confidential materials related to the Company, you acknowledge that you have read, understood, and agreed to this Personal Data and General Confidentiality Agreement.