Last Updated: November 2025
Effective Date: Upon Account Registration or Service Activation
This Service and Usage Agreement (“Agreement”) governs the use of all products and services (“Services”) provided by Fog Hosting Limited (“Fog Hosting,” “we,” “us,” or “our”) to any individual or entity (“Client,” “Customer,” or “you”).
By registering an account, purchasing, or using any of our Services, you agree to be bound by this Agreement, as well as all related policies referenced herein, including our Privacy Policy, Refund Policy, and Acceptable Use Policy (AUP).
Fog Hosting Limited is incorporated under the laws of the United Kingdom, and operates globally with data centers and business operations in the United States, Bangladesh, and other international regions.
Fog Hosting Limited provides a range of IT and hosting services, including but not limited to:
Shared Web Hosting
Reseller Hosting
Virtual Private Servers (VPS)
Dedicated Servers
Cloud Hosting Solutions
Domain Name Registration and Management
SSL Certificates and Security Services
Managed Hosting and IT Consultancy
All services are provided subject to this Agreement and may include specific service-level terms.
3.1. To use our Services, you must create an account by providing accurate, complete, and up-to-date information.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3. You must be at least 18 years old or of legal age in your jurisdiction to enter into this Agreement.
4.1. Clients shall not use Fog Hosting services for any illegal, abusive, or unethical purpose, including but not limited to:
Hosting or distributing malware, spam, or phishing content
Engaging in denial-of-service (DDoS) attacks
Storing or distributing copyrighted material without authorization
Promoting hate speech, violence, or discrimination
Running cryptocurrency mining without explicit permission
4.2. Fog Hosting reserves the right to suspend or terminate any account found in violation of the AUP without prior notice.
4.3. Clients are responsible for the content hosted on their servers, websites, and applications.
5.1. All fees are due in advance unless otherwise stated.
5.2. Fog Hosting accepts payments via Credit/Debit Card, PayPal, Bank Transfer, bKash, and Cryptocurrency (where permitted).
5.3. Service renewals are billed automatically prior to the renewal date.
5.4. Accounts not renewed by the due date may be suspended or terminated without further notice.
5.5. Clients are responsible for keeping payment information up to date to avoid service interruption.
6.1. Fog Hosting offers a 30-day money-back guarantee for shared and VPS hosting services.
6.2. Dedicated servers, domain registrations, SSL certificates, and custom IT solutions are non-refundable once activated or delivered.
6.3. Refund requests must be submitted through the client portal or in writing to billing@foghosting.com within the applicable refund period.
6.4. Refunds are processed only to the original payment source and may take up to 10 business days.
7.1. Fog Hosting guarantees 99.9% uptime across all hosting services, excluding scheduled maintenance and events beyond our control.
7.2. Scheduled maintenance will be announced in advance via email or client portal notifications.
7.3. In the event of downtime caused by Fog Hosting’s infrastructure, eligible clients may request service credits, as outlined in our SLA (Service Level Agreement).
8.1. While Fog Hosting performs regular backups, clients are solely responsible for maintaining their own data backups.
8.2. Fog Hosting is not liable for any data loss, corruption, or unauthorized access resulting from user negligence, malware, or third-party actions.
8.3. Clients must maintain secure passwords, update software regularly, and implement necessary security measures.
9.1. Fog Hosting reserves the right to suspend or terminate any service immediately if:
Payment is overdue,
The account violates the AUP,
Fraudulent or abusive behavior is detected, or
Requested by law enforcement authorities.
9.2. Terminated accounts may have their data deleted permanently after 7 days.
9.3. Clients may cancel their service at any time via the client portal. Cancellation requests must be submitted at least 48 hours before the next billing cycle.
10.1. Fog Hosting shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
10.2. Our total liability, under any circumstances, shall not exceed the total amount paid by the client for the service during the last 12 months.
10.3. Fog Hosting is not responsible for damages caused by third-party software, user error, or external network issues.
11.1. Fog Hosting complies with applicable data protection and privacy laws, including the UK GDPR and international privacy standards.
11.2. Personal data collected from clients will only be used to provide and improve our services.
11.3. We do not sell or share customer information with third parties, except as required by law.
11.4. For full details, please refer to our Privacy Policy available on our website.
12.1. Fog Hosting reserves the right to modify or update this Agreement at any time without prior notice.
12.2. Updated terms will be posted on our official website at https://www.foghosting.com, and continued use of services after updates constitutes acceptance.
13.1. This Agreement is governed by the laws of the United Kingdom, and where applicable, the United States and Bangladesh, depending on the client’s region.
13.2. In the event of a dispute, both parties agree to first attempt resolution through mediation or customer support before pursuing legal action.
13.3. Legal proceedings shall be subject to the jurisdiction of the courts of London, UK, unless otherwise required by local law.
Fog Hosting Limited
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
info@foghosting.com
https://www.foghosting.com
+880 (1)67-4409-227
By using Fog Hosting Limited’s services, you acknowledge that you have read, understood, and agreed to be bound by this Service and Usage Agreement.
Would you like me to create separate linked pages next (for your website) such as:
Privacy Policy
Refund Policy
Acceptable Use Policy (AUP)
Service Level Agreement (SLA)
